口语实战演练：如何转接客户来电[3]_商贸英语

a: madison industries. this is cathy winer speaking. can i help you?

　madison工业，我是cathy winer, 我能帮您吗？

　b: good afternoon. could you connect this call with mr. black, please?

　下午好，麻烦你接到black先生，好吗？

　a: may i know who’s calling?

　请问您是哪位？

　b: this is mary fox of a.b.c. computer co…i’m calling on behalf of mr. tom backer, the general manager of our company.

　这里是a.b.c电脑公司的mary fox. 我是替我们公司总经理tom backer先生打电话。

　a: i am sorry, ms. fox. mr. black is now in a meeting. may i have your number and ask him to call back later?

　对不起，fox小姐。black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗？

　b: i’m afraid mr. baker would like to speak to mr. black right now. he has got an urgent matter to discuss with mr. black without delay.

　我想baker先生想现在和black先生说话，他有紧急事情与black先生商量，不能拖延。

　a: ok. then, would you please hold the line? (one minute later)

　好的，请你别挂机。（一分钟后）

　ms. fox, the line is through. mr. black is ready to answer the call. go ahead.

　fox小姐，电话接通了，black先生可以和你通话了，请吧。

　b: thank you for your kind assistance, ms. winer

　非常感谢你的善意帮助，winer小姐。

　a: you are welcome.

　别客气。