回复Email的常用技巧_其他行业英语
我们平时进行商务交流时,时常需要回复客户的邮件,但你是不是总是用reply的功能呢?这在外国客户看来可能不太妥当哦。来看看下面这段对话吧。
c:amy,我找了你一整天。
a:what is it?
c:我有个关于电子邮件的问题。每次我回信,都是点击reply,保留原来的内容,然后把我的答复加上去。
a:that’s not unusual。
c:今天有个同事告诉我,说我不应该保留电子邮件里原来的内容。可我不明白,如果删掉原来的内容,她怎么能知道我在说些什么呢?
a:she no doubt would have preferred that you take the time to paraphrase her message in the body of your reply。
c:什么叫paraphrase啊?
a:to paraphrase means to rephrase or restate what someone else has said or written。
c:你能举个例子吗?比如说,她发电子邮件给我,问我星期三上午11点有没有时间开会讨论新产品。
a:in that case, instead of hitting "reply" and responding, "yes, i am available;" you should write, "yes, i am available to meet on wednesday at 11 am to discuss the new product."
c:就是把话说完整。
a:yes. by restating her message, you have confirmed that you will be at the meeting on the right day at the right time。
c:出于礼貌,我在回复电子邮件的时候,都应该把原信的核心内容重复一遍了?
a:yes, in that case you can delete the original at the bottom of your response。
c:如果电子邮件的内容变了,用回复的功能,就不能保留原来的题目。是这样吗?
a:she is definitely right. it is very confusing to receive a message from someone who changed the subject in the e-mail and not in the subject line。
c:你能不能解释一下。
a:if i send you a message about a project we are working on and i use "project a summary" as the subject line, you have a clear expectation about what information is contained in the e-mail。
c:我用回复的功能,告诉你我收到了报告。
a:right. now let’s say that i need to send you a message about our next team meeting. if i use your reply to me - which you recall has the subject line, "project summary"; you expect to read more about the project。
c:对啊,我会以为里面是关于这个项目更详细的内容,但打开却发现是截然不同的内容。好,我以后一定记住改掉电子邮件的题目。
a:better yet, if you are sending e-mail on a new topic, start a new message with a new subject header。
c:amy,我找了你一整天。
a:what is it?
c:我有个关于电子邮件的问题。每次我回信,都是点击reply,保留原来的内容,然后把我的答复加上去。
a:that’s not unusual。
c:今天有个同事告诉我,说我不应该保留电子邮件里原来的内容。可我不明白,如果删掉原来的内容,她怎么能知道我在说些什么呢?
a:she no doubt would have preferred that you take the time to paraphrase her message in the body of your reply。
c:什么叫paraphrase啊?
a:to paraphrase means to rephrase or restate what someone else has said or written。
c:你能举个例子吗?比如说,她发电子邮件给我,问我星期三上午11点有没有时间开会讨论新产品。
a:in that case, instead of hitting "reply" and responding, "yes, i am available;" you should write, "yes, i am available to meet on wednesday at 11 am to discuss the new product."
c:就是把话说完整。
a:yes. by restating her message, you have confirmed that you will be at the meeting on the right day at the right time。
c:出于礼貌,我在回复电子邮件的时候,都应该把原信的核心内容重复一遍了?
a:yes, in that case you can delete the original at the bottom of your response。
c:如果电子邮件的内容变了,用回复的功能,就不能保留原来的题目。是这样吗?
a:she is definitely right. it is very confusing to receive a message from someone who changed the subject in the e-mail and not in the subject line。
c:你能不能解释一下。
a:if i send you a message about a project we are working on and i use "project a summary" as the subject line, you have a clear expectation about what information is contained in the e-mail。
c:我用回复的功能,告诉你我收到了报告。
a:right. now let’s say that i need to send you a message about our next team meeting. if i use your reply to me - which you recall has the subject line, "project summary"; you expect to read more about the project。
c:对啊,我会以为里面是关于这个项目更详细的内容,但打开却发现是截然不同的内容。好,我以后一定记住改掉电子邮件的题目。
a:better yet, if you are sending e-mail on a new topic, start a new message with a new subject header。