BEC口试全真试题_BEC试题

phase ii card

a: what is important when

planning a presentation

?finding out about the audience
?researching the topic

b: what is important when?
aiming to improve customer service

staff training
customer satisfaction

c: what is important when ?
?managing a project
?encouraging teamwork
?keeping to schedule

phase iii card

programme for new staff

the manufacturing company you work for would like to introduce a full programme of training for new staff.
you have been asked to help prepare the programme.
discuss the situation together, and decide:

?what should be covered by the training programme
?how else new staff can be helped to settle into their jobs as quickly as possible