商务电话应答和问候方式_商务英语论文

　there are numerous variations as to how a business call might proceed. following are some examples:

　　salutation

　● good afternoon

　identification

　● this is jane at abc corporation

　● abc corporation. solanis here.

　● jane solanis. abc corporation.

　 (it’s acceptable to state either your first or last name only, or both)

　offer of service

　● what can i do for you?

　● can i help you?

　● who would you like to speak to?

　responses

　● may i speak to…

　● please hold.

　● she’s in a meeting.

　● he’s out of town.

　● she’s unavailable right now.

　● may i take a message?

　● can you tell me when … will be in?

　● please have … call me back.

　中：

　商务电话会根据具体情况，有多种应答和问候方式。看看下面的例子：

　招呼

　● 下午好。

　身份确认

　● 我是jane，这里是abc公司。

　● abc公司，我是solanis。

　● jane solanis, abc公司。

　（说出你的名或姓，或是都说出来也可以。）

　提供服务

　● 我能帮你做什么？

　● 需要帮助吗？

　● 请问你找谁？

　回答www.51education.net

　● 我想和……通话。

　● 请稍等。

　● 她在开会。

　● 他出城了。

　● 她现在不太方便接电话。

　● 要留口信吗？

　● 你能告诉我…什么时间在吗？

　● 请……给我回电话。