商务英语情景口语100主题005_BEC初级

    five
    busines correspondance
    dialogue one.
    a:did you see the letter i got from bradform films? they sent the responds to your phone call last week.
    b:if you want to see something about my call last week, why didn't they sent it to me?
    a:i guess it must have contact information, so they sent it addressed in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract.
    b:can i see it first in seconds?
    a:sure, here it is.
    b:dear mr.clock, bother to your telephone call last friday, i'm reading to confirm our meeting on july 21st,as we discussed, our meeting is to review the contract details.
    a:did they ask you to sent the files beforehand?
    b:let's see, we'll be grateful for the complete to send related materials to our office prior to our meeting. it looks like... hey! was there anything else was send along with this letter?
    a: i don't think so, why do you ask?
    b: the letter writes: please find the enclosed copy of our agenda for your review, i don't see anything else in the envelope.
    a: maybe they forgot to attach it to the letter. you should give them another call.
    dialogue 2.
    a:can you help me for a minute?
    b:sure, what i can do for you?
    a:i'm try to write a letter to one of our clients, but i just don't know exactly what to say, i don't even know how to get started, i know i should write dear mr. mrs. or ms., but the problem is i don't know the name of contact person.
    b:you can just put dear sir or madam, officialese not personal, you can write to whom may corcerned.
    a:ok, so i first thanks them for their business, i can say something like "we are very grateful for your continue support", how is that?
    b: good! but also, write off the bed you want to tell them the reason of your writting, give them more reference.
    a: like "regarding our new product line, we would like to anounce a special price discount"
    b: right, do you need them to respond?
    a: yes, the letter would have a survey inside, and they should complete it and return to our office. how shoud i write that?
    b: you can tell them" please finding the enclosed customer service survey, else also, you can say:"attach a customer survey". if you need resource it right away, you can tell them the urgent by saying " please return the survey without dely as soon as possible. maye it more polite with this as early as convenience."
    b: great! and what do you think i should close it with?
    a: since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say best regards. but i don't think it would be proprety because you don't have the name. and obviously, should have them.
    b: ok, thanks a lot for your help!