购物英语口语:退货 Returning A Product_购物英语

salesperson: may i help you?
sarah: yes, i would like to return these slacks.
salesperson: alright. do you have your receipt?
sarah: yes. here it is. i bought them last week.
salesperson: and why are you returning them?
sarah: i bought them to go with a blouse of mine. but they don't really match.
salesperson: i see. oh, wait. ma'am, i'm sorry. these slacks were on sale.
sarah: yes, they were thirty percent off.
salesperson: i'm sorry, but we don't allow returns on sale items.
sarah: i know many stores have that policy. but i have returned sale items here before.
salesperson: i'm sorry, but we usually don't do it. it is our policy.
sarah: i just bought these slacks a week ago. and i am a regular customer here.
can you make an exception this time?
salesperson: well. let me talk to the manager for a moment.
ma'am, the manager says i can do it this time.
sarah: good. i'm a regular customer here. i am glad you can make an exception for me.
salesperson: please show me your receipt again.
sarah: here it is.
salesperson: i will have to give you store credit, ma'am.
if you find something else you like in the store, you can use the credit.
sarah: store credit is okay with me.
i'm sure i will find something i like. i shop here a lot.
salesperson: we appreciate your business, ma'am.

店员：我能为你效劳吗？
莎拉：是的，我想退回这些长裤。
店员：好的，你有收据吗？
莎拉：有的，在这儿。上星期才买的。
店员：为什么要退呢？
莎拉：我本想买来配一件衬衫的，但是它们配起来不好看。
店员：我明白了。等一等，太太，对不起，这是拍卖品。
莎拉：没错，它们是七折品。
店员：对不起，拍卖品不能退货的。
莎拉：我知道很多店都是这样，但是我曾经在你们的店退过拍卖品。
店员：对不起，我们通常不接受的，这是规定。
莎拉：我上个星期才买的，而且我是你们的常客。
这次可以例外吗？
店员：那么，让我和经理说说看。
太太，经理说这次可以。
莎拉：太好了，我是你们的常客，我很高兴你们可以为我破例。
店员：再让我看一看你的收据好吗？
莎拉：这里。
店员：我会给你一些点数，太太。
你可以用这些点数来挑你喜欢的东西。
莎拉：给我点数也可以。
我会找到我喜欢的东西，我常常来这里购物。
店员：谢谢惠顾，太太