Advance Reservations(客房预订)_酒店餐饮

the advance reservationist belongs to the front office department. he / she works at the front desk by the lobby. his / her job responsibility includes answering questions concerning reservations, booking and assigning rooms for guests who request rooms in the hotel. he/she also takes reservations, cancellations and revisions and writes and sends out the hotels letters of confirmation.
advance reservations are made in different ways -- some people send reservation letters to the hotel. others go directly to the hotel and make reservations in person or call the hotel and make reservations over the telephone. (but it is usually necessary for guests who make reservation by telephone to confirm their booking in writing.) still others e-mail the hotel for rooms.
today e-mail reservation has become more popular. this is because, with e-mail, the communication is instantaneous. messages can be sent and received from one corner of the world to another in a matter of seconds. the hotel can confirm a guest's booking immediately with a reply e-mail and the in-coming e-mail from the guest can be kept as the confirmation of the guest's booking. thus much time and
paperwork is saved.
a recent development in the hotel advance reservations business is the introduction of a computerized reservation network linking the different hotels in a hotel chain with each other, with major airline seat reservation systems and with the computer terminals in the offices of important travel agencies. thus the guest's reservation is very much facilitated. for now the guest can simply go to either a travel agency or a airline office or a hotel and have all his travel arrangements made.
when a reservationist receives a reservation request he / she first checks the hotel's bookiagsituation and see if the hotel has any vacancy during the specified period. if the hotel is able to accept the booking the reservationist would fill out a reservation form and record the information in a reservation diary.

dialogue 1

operator: grace hotel. good morning! can i help you?
caller: yes, i'd like to book a room at your hotel.
operator: just a moment, please.
clerk: advance reservations. can i help you?
caller: yes; i'd like to book a single room with bath from the afternoon of october 4 to the morning of october 10.
clerk: yes, we do have a single room available for those dates.
caller: what is the rate, please?
clerk: the current rate is $50 per night.
caller: what services come with that?
clerk: for $50 you'll have a radio, a color television, a telephone and a major international newspaper delivered to your room everyday.
caller: that sounds not bad at all. i'll take it.
clerk: very good. could you tell me your name, sir, please?
caller: yes, it is moore.
clerk: how do you spell it, please?
caller: it's m-o-o-r-e.
clerk: m-o-o-r-e. and what is your address, please?
caller: it is 3600 montague boulevard, hattiesburg, misissippi 39401. u.s.a..
clerk: excuse me, sir, but could you speak a little more slowly, please?
caller: sure, no problem. it's 3600 montague boulevard, hattiesburg, mississippi 39401 u.s.a.. have you got it?
clerk: yes, so it is 3600 montague boulevard, flattiesburg, mississippi 39401 u.s.a..

caller: that's right.
clerk: what about your telephone number?
cailer: (601) 264-9716. by the way, i'd like a quiet room away from the street if that is posible.
clerk: a quiet room away from the street is preferred. o.k.. we'll mail you a reservation card confirming your booking as soon as possible. we look forward to your visit.
caller: thank you and good-bye.
clerk: good-bye.

dialogue 2

clerk: advance reservations. good morning! can i help you?
caller: yes, i'd like to reserve a single room with bath for the sept.24.
clerk: just a moment, please. i'm sorry, sir. we are fully booked on that date.
caller: oh, that't too bad.
clerk: would you like us to put you on our waiting list and call you in case we have a cancelation?
caller: thank you. that's very kind of you. but could you recommend to me another hotel that won't be full up?
clerk: yes, of course. where would you rather like to be, in the city center or in the suburbs?
caller: i prefer a place close to the city center because most of our clients' offices are in the downtown business section.
clerk: in that case, i would suggest that you try the imperial.
caller: do you know the rate per night for a single with a bath there?
clerk: well, there is a minimum price for off-season stay and a maximum price for peak-season stay. a single with bath at the moment would run you between $60 and $80.
caller: i see. do you mind telling me what the imperial is like?
clerk: it is the oldest and largest hotel in this city. but it was renovated just two years ago. it is rated as a fourstar hotel. it is not so luxurious as ours is. but it is just as busy and convenient as ours. of course, ours is
better known than the imperial but then the imperial is less expensive than here too.
caller: uh-huh. one last thing, do you know their telephone number?
clerk: yes, it is 500-4305.
caller: thank you very much. i really appreciated your help. good-bye.

clerk: good-bye and thank you for calling us.