如何用英语投诉和道歉_外贸英语

       a: oh, excuse me. i just spilled my coffee on your carpet.

　b: don't worry about it.

　a: anyway i want to pay for the cleaning.

　b: it's no big deal.

　

　a: i have been waiting for mr. t. carpenter for thirty minutes.

　b: i'm sorry, but he's still in a meeting.

　a: well, how much longer do you think he will be?

　b: oh, he should be finished soon.

　

　a: i'm sorry i got angry at you at the party.

　b: that's too bad. everyone will be disappointed.

　

　a: i'm sorry if i've caused any problem.

　b: no, no problem at all.

　

　a: i'm sorry i'm late. have you been waiting long?

　b: no, i just got here.

　

　a: oh, i'm terribly sorry, sir. are you all right?

　b: i'm all right. don't worry.

　

　a: ouch!

　b: oh, i beg your pardon.